RETURNS & REFUNDS POLICY
90-Day Money-Back Guarantee
We want you to try HairRevive with zero risk. If it doesn't work for you, we'll refund you.
Our promise: Use HairRevive daily for 90 days. Take photos, track your shedding, measure your density. If you don't see visible improvement, email us for a full refund — we'll even cover return shipping.
How to request a return
- Email
returns@hairrevive.comwith your order number. - We'll email you a prepaid return label within 24 hours.
- Drop the package off at any post office or carrier location.
- Once we receive your return, your refund is issued within 5 business days.
What qualifies for a return
- Any cap within 90 days of delivery
- Even if used — we expect you to try it. That's the point.
- Original packaging appreciated but not required
What doesn't qualify
- Caps damaged by misuse (dropped in water, physically broken)
- Orders over 90 days from delivery
- Gift cards (non-refundable once issued)
Refund timeline
- Return in transit: 2–5 business days
- Processing at our warehouse: 1–2 business days
- Refund to your original payment method: 3–5 business days after processing
Most customers see their refund within 7–10 business days total.
Warranty (beyond 90 days)
Every HairRevive cap carries a 2-year manufacturer warranty. If your cap develops a defect — dead LEDs, charging failure, timer malfunction — email support@hairrevive.com with your order number and a short description. We'll repair or replace it at no cost.